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Profile

QA Engineer with over 9 years of experience in the IT industry, specializing in quality assurance and process optimization. Proven expertise in developing comprehensive test strategies and collaborating with cross-functional teams to enhance product quality and user experience. Adept at identifying and documenting bugs, while also leveraging strong analytical and technical skills to drive projects to successful completion. Committed to continuous improvement and adept at translating business needs into effective technical solutions. Excels in dynamic environments, ensuring high standards of quality and performance.

Employment History

Software QA Engineer at Block, Chisinau, Remote (USA) February 2021 — Present

• Participate in the requirements review, working alongside the Product, Design, and development team.
• Create and manage test plans, test cases, and test execution using the XRay tool.
• Perform UI and backend testing for web and mobile applications.
• Conduct API testing using Postman.
• Investigate the errors in DataDog logs and database issues and configurations.
• Construct automated test cases in JavaScript for the web version using Playwright and Git.
• Participate in QA strategy sessions, project planning meetings, sprint planning, and retrospectives to contribute to continuous improvement.
• Review team members' Test Plans and test cases according to ISTQB guidelines.
• Create and implement testing strategies relevant to all stages of development in collaboration with the Engineering Manager.
• Act as the Directly Responsible Individual (DRI) on complex projects 8+ months.
• Conduct the presentation of the QA strategy at the Tech All Hands meeting to align the team and stakeholders.
• Lead impactful demo sessions for major features at the Square level and project level to showcase functionality and gather feedback.
• Conduct interviews during the recruitment and selection process.

Mentoring Main Responsibilities in Square QA Department:

• Prepare the Training & onboarding Plan.
• Make presentations related to the whole Square Product.
• Training program for XRay tool utilization.
• Reviewing the Test plans, test cases according to ISTQB guidelines.
• Reviewing the bug descriptions.
• Present the components of the project (Front-end și Back-end, Mongo-DB & Postman Tool, API, Design & Business Logic Web & Mobile, Jira, K8S, DataDog logs).
• Offer constructive feedback on mentees' work and performance, helping them identify areas for improvement.

Technical Account Manager at GoParrot SRL, Chisinau, Remote (USA) January 2020 — February 2021

• Create demo presentations for customers.
• Communicate and collaborate with customers throughout the project lifecycle until launch.
• Implement customer-specific requirements on the Online Ordering platform.
• Work closely with clients to understand their business needs and translate them into functional specifications and technical documentation.
• Collaborate with technical teams to enhance product usability and reduce the need for extensive instructions.
• Identify the needs of end users for technical documentation.
• Organize and create user-friendly documentation and support materials.
• Manage POS requests for Square/Toast providers.

Mentor in the Sales Development Department:

• Prepare the Training & onboarding Plan.
• Provide training on sales techniques, product knowledge, and industry best practices.
• Present the company’s sales processes, tools, and culture during their onboarding period.
• Provide assistance to new team members in their interactions with merchant account executives during meetings.
• Offer regular, constructive feedback on the new team member’s performance and progress, highlighting strengths and areas for improvement.

IT Expert (part-time) at Council of Europe, Chisinau, Remote (Bruxelles) June 2020 — June 2021

• Business analysis for system.
• Register Design.
• Interconnecting WEB API's for aggregation of the data for system.
• Create and manage test plans, test cases, and test execution using the XRay tool.
• Collaborate with the Product and Development teams to clarify product requirements and discuss potential design changes.
• Conducted tracings for the "Comisia Electorala Centrala" members.
• Elaborated the user guide for the control panel of the information system.

IT Specialist, Global Support Team at Gilat Satellite Networks LTD, Chisinau, Remote (Israel) April 2018 — January 2019

• Assisting company employees with troubleshooting problems or facilitating solutions to the known problems. Was named "Outstanding Employee" for proactive work.

Main Platforms:

• Office 365.
• Windows OS.
• TCP, Networking, Remote Access, VPN, Active Directory, Telephony.
• SAP, EPM, Analysis.
• Salesforce.

IT Engineer at I.I. "FiscServInform", Chisinau, On site March 2015 — April 2018

• Developed a new communication channel based on Skype for Business.
• Installing, configuring, and maintaining workstations for users.
• Diagnosis of the functionality of equipment and active networking devices (modem, hub, switch, router).
• Repair faulty equipment and improve performance.
• Keeping the confidentiality of information and documents related to the performed activity.
• Involvement in resolving the critical issues that affect the Enterprise.

Education

• Licentiate in Computer Sciences, Technical University of Moldova, September 2011 — June 2015
• Master Degree in Computers and Information Networks, Technical University of Moldova, September 2015 — June 2017
• Microsoft, Microsoft Certified Professional - Windows, February 2018
• Tekwill Academy, Manual QA Course, Chisinau, June 2020 — October 2020
• Tekwill Academy, Automation Testing, Chisinau, April 2024 — June 2024
• Udemy, Playwright Web Automation Testing, Online, January 2025 — February 2025

Skills

• Quality Management
• Engineering Design Process
• Software Design Documents
• Functional Design
• Technical Documentation
• Communication Skills
• Coordination Skills
• Business Analysis
• Strategic Thinking
• JIRA
• Jenkins
• MongoDB
• Postman
• Kubernetes
• BrowserStack
• Xray
• Notion
• Confluence
• DataDog

Languages

• Romanian
• Russian
• English.