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Languages:

• Russian - native
• English - B2-C1
• Spanish - B1
• Romanian - A2

Skills:

• Language proficiency
• Personal qualities
• Skilled in call auditing, quality assessment, and compliance operations
• Professional language command
• PC advanced user
• Comprehensive insight on travel industry operations
• Consulting the clients on software functionality
• Database management

Education:

• Faculty of foreign languages - translator/interpreter - English/Spanish
  • 2017 - 2020 Bachelor’s degree
  • Free International University of Moldova (ULIM)

Work Experience:

• Accounting software consultor

  • S.R.L. TACHII GRUP
  • 2022

• Automated Assembly Line Operator

  • "FUJIKURA AUTOMOBILE MLD" SRL
  • Assembling automobile cables
  • Summer 2019

• English Teacher

  • LINGVO STUDIO
  • Composing and verifying homeworks, test-papers, quizzes etc.
  • Teaching
  • 2015 - 2016

• Cashier

  • Datario SRL
  • Servicing customers at the cash desk
  • Acceptance and registration of goods
  • Chisinau

• Quality assurance specialist

  • DYNINNO
  • Monitoring customer-company interaction to ensure service quality: call analysis and evaluation, writing reports aimed at performance improvement
  • Internal investigations based on customers’ complaints
  • 2023 - 2025

Personal Qualities:

• Attention to detail
• Adaptability
• Critical thinking
• Problem-solving

Summary:

Experienced QA specialist with expertise in monitoring and evaluating calls and other forms of communication. Proficient in compliance operations and capable of applying this experience in travel agencies, call centers, and trucking companies.